Job description for Bartender Supervisor at Wanderlands Group
DUTIES AND RESPONSIBILITIES: -
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.
• Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.
• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
• Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor.
• Monitor Happy Hour or promotion set-up and service, ensuring agreement to hotel standards.
• Responsibility for the creation of cocktail menus and Update menu changes on the Point of sale (POS) terminal.
• Development and implementation of new international trends to set exceedingly expected standards within the industry.
