Skills
Customer Service
English
DevOps Engineer
Chinese
Technical Support
English & Chinese
Job benefits
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
This job post is managed by
Bao Tong
Last active a day ago
Job description for Azure DevOps (Chinese - English Speaking) at iTechWX
- Project Description
Technical support for Azure DevOps mainly helps customers deal with the issues with using and configuring Azure DevOps during the development process. It includes agile development functions such as development, testing, project management, project development and so on, provides reasonable explanations and solutions for the issue encountered and maintains customer relationships on the behalf of Microsoft.
- Job Responsibilities
- Main responsibility is to help customers resolve the issues with using and configuring Azure DevOps via phone and email.
- Work closely with the technical leader. Escalate issues as needed to resolve fairly complex issues.
- Understand customer requirements for features and contents. Work with technical leaders to communicate these requirements and content to Product team
- Collaborate with the upgrade team. Consult and respond to customers on highly complex issues.
- Requirements (Required)
- Understand related technical concepts of Windows platform. Computer major and familiar with C#，WinForms，WPF, Asp.net are preferred.
- Familiar with postman, Jmeter, Fiddler, Docker, Selenium, K8 is preferred.
- Familiar with Visual Studio, Git, PowerShell, TFS, MTM, Azure and so on is preferred.
- Familiar with program development is preferred, including design, development, debugging, build, testing and deployment (Plus).
- Understand the difference between development and technical support. Willing to accept technical support work.
- Excellent communication skills; at least cet-4 and fluent in oral communication.
- Requirements(Extra points)
1. Experience on .NET development is preferred; proficient in using Visual Studio.
2. Familiar with at least two technologies: C#, JavaScript, Java, WinForms, WPF,Asp.net, C++.
3. Familiar with Git, JMeter, Docker, K8S, Maven, NPM.
4. Familiar with the compilation process for different types of projects in Visual Studio.
- Career Development
Technical aspects: assistant engineer, technical support engineer, senior technical support engineer, professional technical support engineer.
Management aspects: technical mentor, team leader, team manager, operation manager.
- Job Highlights
Improve oral English communication skills; Microsoft web technology learning; get in touch with the latest technology of Microsoft.
About the company
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.
Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.
Conquer the Everest, Together with iTechwx.
[Contact Center Services]
iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services]
iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
Company Profile/About us
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.
We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.
Office address
Opal Tower, 92 Nguyen Huu Canh street, Binh Thanh DistrictCompany gallery
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