Job description for Assistant to General Manager (Mandarin Speaking) at PT.KREASI TUNAS CERDAS
The Executive Assistant is the GM's right hand. You keep the GM's time, information and priorities under control, and act as the GM's eyes on every business line and project across the company. You work daily in Mandarin, Bahasa Indonesia and English, bridging the Indonesia team, the head office in Shanghai, and external partners.
Key Responsibilities
1. Calendar & Time Management
- Own and optimize the GM's schedule, balancing internal meetings, HQ calls across the Jakarta–Shanghai time difference, and external appointments.
- Coordinate complex, multi-party meetings and anticipate conflicts before they happen.
- Protect the GM's focus time and re-prioritize the calendar when urgent matters arise.
2. Information Gatekeeping
- Act as the primary point of contact for the GM Office.
- Screen, prioritize and filter incoming emails, calls, Feishu/WeChat messages and visitors.
- Draft replies on the GM's behalf and escalate only what needs the GM's decision.
3. Conflict Handling & Internal Investigations
- Handle conflicts effectively, mediating internal disagreements and sensitive issues with tact.
- Assist the GM in conducting internal special investigations, including fact-finding, interviewing relevant staff and organizing evidence.
- Write objective, rigorous and well-structured investigation reports for the GM and head office.
4. Meeting & Board Support
- Prepare agendas, briefing materials and presentation decks in Chinese and English.
- Take minutes in management, HQ and board meetings, and circulate them promptly.
- Track cross-departmental action items through to closure and follow up with owners.
5. Business & Project Monitoring (Company-wide)
- Monitor progress of all business lines and key projects against targets, timelines and budget.
- Collect and consolidate weekly/monthly updates and KPI data from department heads into a GM dashboard or report.
- Flag risks, delays and anomalies early, with a short analysis and suggested next steps.
- Prepare business review materials and progress reports for the GM and head office in Shanghai.
- Follow up on GM decisions and instructions to confirm they are executed.
6. Travel & Logistics
- Arrange detailed domestic and international itineraries, including flights, hotels, visas and ground transport.
- Prepare trip briefs and meeting schedules for business travel, including China trips.
- Process travel and expense reports accurately and on time.
7. Stakeholder Liaison
- Serve as the bridge between the GM Office, department heads, corporate leadership in HQ, board members and external partners.
- Interpret and translate between Mandarin, Bahasa Indonesia and English in meetings and documents.
- Host and coordinate visits from HQ, partners and government or business delegations.
8. Confidentiality & Discretion
- Handle sensitive corporate, financial and personnel information with high integrity.
- Maintain secure filing of GM Office documents, contracts and records.
9. Other Duties
- Support special projects and ad-hoc tasks assigned by the GM.
Requirements & Hard Skills
Education & Experience
- Bachelor's degree in Business Administration, Management, Chinese Language, International Relations or a related field.
- Minimum 3 years' experience as an Executive Assistant, Personal Assistant to C-level/GM, or in a GM Office / business coordination role.
- Experience in a Chinese-invested company, tech company or startup is strongly preferred.
Language
- Fluent Mandarin (spoken and written) — HSK 5 or above, or equivalent working proficiency.
- Fluent Bahasa Indonesia and good business English.
- Able to interpret in meetings and translate documents accurately across the three languages.
Technical Skills
- Advanced Microsoft Office / WPS: Excel (pivot tables, basic formulas, dashboards), PowerPoint and Word.
- Comfortable with collaboration tools such as Feishu (Lark), WeChat, DingTalk, Google Workspace or Zoom.
- Strong business writing: meeting minutes, reports, briefs and formal letters in Chinese and English.
- Basic data analysis skills to read KPIs, track project progress and summarize business performance.
- Working knowledge of travel booking, visa processes and expense reimbursement procedures.
Soft Skills
- Integrity and discretion: trusted with confidential business, financial and personnel matters.
- Proactive and anticipatory: thinks one step ahead of the GM and solves problems before they escalate.
- Highly organized: manages many priorities and deadlines at once with strong attention to detail.
- Business acumen: understands how the business runs, asks the right questions and spots issues in reports.
- Strong communicator: confident, diplomatic and clear with senior leaders, staff and external partners.
- Cross-cultural sensitivity: bridges Chinese and Indonesian working styles smoothly.
- Follow-through: persistent in chasing action items without damaging relationships.
- Resilient and flexible: calm under pressure, adapts to changing priorities and occasional work outside normal hours.
- Fast learner: quick to pick up new business areas in a fast-moving environment.
Preferred Qualifications
- Studied or worked in China or Taiwan.
- Background in the internet, gaming, e-commerce or digital services industry.
- Experience supporting project management or a PMO function.
- Familiarity with Indonesian business culture and basic labor or corporate administration.
- Willing to travel domestically and to China when required.
总经理行政助理（需中文流利）｜KTC Indonesia｜雅加达｜全职
我们正在寻找一位积极主动、值得信赖的行政助理，直接向总经理汇报。你将负责管理总经理的日程与事务，跟进全公司业务和项目，并连接印尼团队、上海总部与外部合作伙伴。
【岗位职责】
1. 管理总经理日程，协调内部会议、总部会议及外部约见
2. 作为总经理办公室的首要对接窗口，筛选和分级来信、来电及访客
3. 处理内部冲突，协助总经理开展内部专项调查并撰写调查报告
4. 准备会议议程和汇报材料，记录会议纪要，跟踪各部门待办事项直至落实
5. 跟进各业务线及重点项目进度，汇总KPI，及时发现风险并上报
6. 安排国内外差旅，处理费用报销
7. 提供中文、印尼语、英语之间的口译与笔译支持
8. 严格保密公司、财务及人事信息
【任职要求】
1. 本科及以上学历，3年以上行政助理、高管助理或总经办相关经验
2. 中文流利（HSK 5级及以上），印尼语流利，具备良好的商务英语能力
3. 有处理冲突的经验；有内部调查及调查报告撰写经验者优先
4. 熟练使用 Excel、PowerPoint、Word 及飞书、微信等办公协作工具
5. 具备优秀的中英文商务写作能力和基础数据分析能力
6. 诚信可靠，积极主动，条理清晰，抗压能力强
7. 有中资企业、互联网或游戏行业经验者优先
