Assistant Restaurant Manager - Sereno Lombok Resort - Lombok

Position : Assistant Restaurant Manager

Client : Sereno Lombok Resort

Location : Lombok, Indonesia

Department : Food & Beverage Service

Reports To : Food & Beverage Manager

About Us:

The Cakap Group (TCG) is a licensed hospitality management and restaurant consulting company in Indonesia with an 11-year history of success. We design, launch, and manage a diverse portfolio of prestigious projects, ranging from boutique hotels and luxury resorts to restaurants, wellness & spa concepts, and luxury yachts. With over 150 successful projects and 800+ employees recruited, we offer a stable, dynamic, and internationally standardized working environment. You will collaborate with a multidisciplinary team of specialists, supported by our dedicated training facilities and operational expertise in Bali. Join us to accelerate your career and be part of an exceptional team that transforms ambitious visions into world-class hospitality experiences.

About Client:

Sereno Lombok Resort is a social wellness boutique hotel in South Lombok, near Selong Belanak and Torok Beach. Surrounded by hills, rice fields, and ocean, the resort combines boutique hospitality with wellness, nature, movement, creativity, and meaningful guest experiences under its philosophy, "You are nature too." The property features ocean-view accommodation, a rooftop infinity pool, restaurant and bar, yoga, garden and terrace spaces, and curated experiences inspired by its natural surroundings. As Sereno continues to grow, the resort is looking for passionate hospitality professionals who can help deliver warm, attentive, and memorable guest experiences.

What You Will Contribute:

As the Assistant Restaurant Manager, you will play a key role in leading the restaurant team and ensuring an exceptional dining experience for every guest. Working closely with the Food & Beverage Manager, you will oversee daily restaurant operations and assigned shifts, maintain service and hygiene standards, and ensure smooth coordination with the kitchen and other resort departments. You will also support staff development, scheduling, guest relations, restaurant administration, inventory management, and cost control. This role requires a hands-on leader who can maintain operational excellence while creating a professional, welcoming, and efficient restaurant environment aligned with Sereno Lombok Resort's boutique wellness hospitality concept.

What You Will Do:

Restaurant Operations & Service Excellence

• Support the Food & Beverage Manager in managing daily restaurant operations and service.
• Act as the operational leader during assigned shifts and ensure smooth service execution.
• Ensure consistently high standards of service, hospitality, cleanliness, and restaurant presentation.
• Conduct pre-shift briefings and communicate menu updates, promotions, guest preferences, and operational priorities.
• Monitor table turnover, reservations, special requests, and overall service flow.
• Support restaurant opening and closing procedures and ensure compliance with established SOPs.
• Coordinate closely with the kitchen, bar, Front Office, and other departments to ensure efficient service.

Team Leadership & Development

• Lead, supervise, motivate, and support the restaurant team during daily operations.
• Monitor staff performance, attendance, grooming, discipline, and adherence to service standards.
• Coach and train team members to improve service skills, product knowledge, and guest engagement.
• Assist with staff scheduling and ensure appropriate manpower during different business periods.
• Provide operational guidance and support to team members to maintain productivity and service consistency.

Guest Experience & Relationship Management

• Welcome and engage with guests while ensuring their needs are anticipated and addressed professionally.
• Handle guest feedback and complaints promptly and escalate complex issues to the Food & Beverage Manager when required.
• Ensure a personalized, attentive, and memorable dining experience aligned with the resort's hospitality concept.
• Assist in implementing promotions, special events, wellness activities, and curated guest experiences.
• Contribute ideas to improve guest satisfaction, service quality, and overall dining experiences.

Financial, Inventory & Administrative Management

• Support POS operations, cash handling, daily sales reconciliation, and restaurant reporting.
• Assist the Food & Beverage Manager in monitoring sales, revenue, food and beverage costs, wastage, and operational expenses.
• Support inventory management, stock control, ordering, and proper handling of restaurant supplies.
• Monitor operational performance and identify opportunities to improve efficiency and profitability.
• Provide daily operational feedback and recommendations to the Food & Beverage Manager.

Facility, Hygiene & Compliance

• Ensure compliance with restaurant SOPs, food safety, hygiene, health, and safety standards
• Monitor restaurant facilities, equipment, and guest areas and report maintenance issues promptly.
• Maintain a clean, organized, and well-presented restaurant environment.
• Ensure proper handling and storage of restaurant supplies and equipment.
• Step in for the Food & Beverage Manager when required and ensure continuity of operations.

Who We're Looking For:

Must-Have

• Minimum 3–5 years of experience in restaurant, hotel, resort, or F&B operations, with previous supervisory or Assistant Restaurant Manager experience preferred.
• Strong understanding of restaurant and F&B service operations, preferably within a boutique hotel, resort, lifestyle, or wellness environment.
• Proven ability to lead, supervise, and motivate a diverse F&B service team during daily and busy operations.
• Strong guest service mindset with a genuine passion for hospitality and creating memorable dining experiences.
• Good understanding of restaurant service standards, SOPs, hygiene, and food safety requirements.
• Experience handling guest complaints and resolving service issues professionally.
• Good knowledge of restaurant administration, including POS systems, cash handling, inventory management, and basic cost control.
• Strong communication and interpersonal skills, with the ability to work effectively with guests and team members.
• Good organizational and time-management skills, with the ability to manage multiple priorities during busy service periods.
• Ability to coach, train, and develop team members while maintaining service standards and team productivity.
• Fluent in English and Bahasa Indonesia, both written and spoken.
• Flexible to work shifts, weekends, public holidays, and peak operating periods.

Nice to Have (Will Set You Apart)

• Previous experience in a boutique hotel, luxury resort, lifestyle hospitality, or wellness-focused property.
• Experience working in Lombok, Bali, or an island/remote destination.
• A genuine interest in wellness, lifestyle hospitality, nature, and creating meaningful guest experiences.
• Hands-on, energetic, and approachable leadership style, with a proactive approach to operational challenges.
• Strong attention to detail, accountability, professionalism, and the ability to work in a fast-paced and evolving resort environment.

What We Offer:

• Competitive salary of up to IDR 8.000.000, depending on qualifications and experience.
• Religious Holiday Allowance (THR)
• BPJS Health & Employment Coverage
• Meal Allowance
• Service Charge
• Career growth opportunities within a growing hospitality group.
• The opportunity to grow with a distinctive boutique wellness resort in Lombok.