Job description for Assistant Manager at PT. Infomedia Nusantara (Telkom Group)
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Job Descriptions:
- Lead and manage daily banking contact center operations.
- Oversee financial performance and ensure operational profitability.
- Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
- Provide insightful operational and analytical reports to support strategic decisions.
- Full handling operational Call Center Team (Team Leader and Agent)
- Make sure to achieve KPI (QA, Ticket Accuracy, SL, ATT, QM Score, SCR, Sales Inbound Cross-selling & Upselling)
Requirements:
- 5–7 years of experience in a BPO. In fintech or banking contact center environment (must-have).
- 3–5 years of operational management experience in Banking/ Fintech Contact Center
- Strong leadership experience managing large-scale teams (more than 50 members) with client-facing responsibilities
- Experience in leading Inbound Call Center or Telemarketing
- Strategic thinker with strong execution capability
- Proven experience in team building and managing operational, organizational, and financial functions
- Demonstrated ability to coach and develop team members
- Holds an accredited contact center industry certification (local or international)
- Expert Ms. Office (Ms. Excel & Ms. Power Point)
- Placement in Semarang but willing to be relocated to Jogja if it's needed
Reporting Line:
- External: Client
- Internal: Head of Department & Vice President
