Job description for Assistant Account Manager at Layani Solusi Indonesia
The Assistant Account Manager supports the Account Manager in maintaining strong relationships with clients, managing account activities, and ensuring the delivery of high-quality services or products. This role requires excellent communication, organizational, and problem-solving skills to help achieve client satisfaction and drive business growth.
Key Responsibilities:
Client Relationship Management
- Act as a point of contact for assigned clients and address their needs promptly.
- Assist in building and maintaining strong, long-lasting relationships with clients.
- Handle client queries and provide information as needed.
Account Coordination
- Collaborate with internal teams to ensure timely delivery of products/services that meet client expectations.
- Monitor account performance and provide reports to the Account Manager.
- Assist in managing client contracts, renewals, and invoices.
Administrative Support
- Maintain up-to-date client records, including contracts, communications, and service history.
- Coordinate meetings, presentations, and other client-related activities.
- Prepare reports and presentations for client and internal review.
Sales and Upselling Support
- Identify opportunities for upselling or cross-selling additional services/products.
- Support the Account Manager in developing and delivering sales pitches.
- Contribute to meeting sales targets and KPIs.
Issue Resolution
- Assist in identifying and resolving client issues in a timely and efficient manner.
- Escalate complex issues to the Account Manager or relevant departments as necessary.
Key Attributes:
- Customer-focused mindset.
- Strong problem-solving skills.
- Attention to detail.
- Proactive and self-motivated.
