Areal Manager Canggu

WE ARE HIRING – AREA MANAGER

Balinest Villas | Bali, Indonesia

🏢 1. About Balinest Villas

Balinest Villas is one of Bali's leading villa management companies, managing over 600 villas across Canggu, Uluwatu, Ubud, and surrounding areas. We specialize in villa management, guest experience, housekeeping, maintenance, and daily operations, ensuring high hospitality standards for both guests and property owners. As our company continues to grow, we are looking for an experienced and results-driven Area Manager to oversee multiple villa management teams, strengthen operational performance, and maintain consistent hospitality standards across assigned properties.

📋 2. Minimum Requirements

• Minimum 5–7 years of experience in hospitality, villa management, hotel operations, or a related field.

• Proven experience in a senior management or multi-property operational leadership position.

• Excellent spoken and written English for professional communication with owners, management, and internal teams.

• Strong understanding of housekeeping, property maintenance, guest services, and villa operations.

• Demonstrated experience managing supervisors, managers, and multiple operational teams.

• Strong knowledge of operational SOPs, quality control, and hospitality service standards.

• Proficiency in Google Workspace, spreadsheets, property management systems, and digital reporting tools.

• Ability to work flexible hours and respond to urgent operational matters when required.

🎯 3. Key Responsibilities

👥 Team Leadership & Development

• Oversee Senior Managers and ensure consistent operational performance across assigned teams.

• Spend at least one full day per week working alongside Senior Managers to provide training, guidance, and coaching.

• Conduct weekly and monthly performance reviews with management teams.

• Provide strategic guidance to improve leadership, efficiency, and service quality.

• Compare team performance across the assigned area and identify opportunities for improvement.

• Identify inconsistencies between teams and implement corrective actions.

• Address leadership gaps through coaching, training, and performance management.

📅 Workforce Planning & Resource Allocation

• Organize the distribution of villas and responsibilities among managers in coordination with the General Manager.

• Plan and balance managers' workloads based on villa portfolios, operational complexity, and team capacity.

• Recommend staffing adjustments to the General Manager based on operational needs and team performance.

• Coordinate staff and management coverage during days off, absences, or periods of increased workload.

• Propose resource reallocations when necessary, always consulting with and obtaining approval from the General Manager.

• Ensure all assigned villas receive adequate operational supervision and support.

🏡 Villa Operations & Quality Control

• Ensure all villas and employees consistently follow Balinest Villas' SOPs and operational standards.

• Conduct regular spot inspections across assigned properties to evaluate villa conditions, cleanliness, and service quality.

• Identify operational weaknesses and provide corrective guidance or coaching to the responsible teams.

• Monitor housekeeping quality, maintenance standards, and overall villa readiness.

• Ensure operational issues identified during inspections are properly documented, assigned, and resolved.

• Maintain consistent service and property standards across all teams within the assigned area.

📦 Inventory, Purchasing & Financial Control

• Oversee monthly inventory reports submitted by Junior and Senior Managers.

• Audit inventory records and maintenance logs to ensure accuracy, completeness, and proper follow-up.

• Coordinate purchasing requirements for villa amenities, supplies, and inventory.

• Obtain property owner approval when required and coordinate purchasing authorization with the Purchasing Team.

• Verify housekeeping salary and allocation sheets, ensuring every housekeeping expense is correctly charged to the appropriate villa.

• Oversee petty cash management across assigned teams.

• Assist managers in resolving petty cash discrepancies or reimbursement issues.

• Ensure all petty cash expenses are supported by receipts and submitted to the Accounting Team for reimbursement.

• Monitor expenses and encourage responsible purchasing and cost control.

🛎️ Guest Experience & Owner Relations

• Review complex guest complaints and support management teams in finding appropriate solutions.

• Coordinate with the Reservations Team when additional assistance or guest compensation decisions are required.

• Review and resolve property owner complaints professionally and efficiently.

• Maintain clear and timely communication with property owners regarding operational concerns.

• Remain active and responsive in relevant communication groups and operational chats.

• Address requests, concerns, and feedback raised by owners or higher management, including follow-ups after villa inspections.

📊 Reporting, Performance & Internal Coordination

• Provide regular operational and performance updates to the General Manager.

• Review management reports, maintenance logs, inventory records, and outstanding operational tasks.

• Ensure managers maintain accurate and updated documentation.

• Monitor unresolved issues and hold responsible team members accountable for timely completion.

• Coordinate effectively with Housekeeping, Maintenance, Reservations, Purchasing, Security, and Accounting departments.

• Identify recurring operational problems and recommend long-term improvements.

• Support the implementation of new company procedures and operational initiatives.

🔒 Scope of Authority

The Area Manager is responsible for operational performance, team leadership, resource coordination, and quality control within the assigned area.

• Restructuring management positions or changing the management hierarchy.

• Major adjustments to staffing structures or manager assignments.

• Significant reallocations of staff or management resources.

🌟 4. Soft Skills & Professional Qualities

• Leadership & Team Development: Able to guide, motivate, coach, and develop managers while building strong, accountable teams.

• Fast Response & Proactivity: Responds promptly to messages, owner concerns, management requests, and urgent operational issues.

• Excellent Communication: Communicates clearly, professionally, and confidently in English, both verbally and in writing.

• Problem-Solving & Decision-Making: Able to evaluate complex situations, implement practical solutions, and make sound operational decisions.

• AI & Digital Skills: Comfortable using AI tools such as ChatGPT, Google Workspace, spreadsheets, and management software to improve efficiency, communication, and reporting.

• Organization & Time Management: Able to prioritize multiple teams, properties, projects, and deadlines effectively.

• Attention to Detail: Maintains high standards in operational inspections, inventory audits, financial records, and guest satisfaction.

• Conflict Resolution: Handles guest complaints, owner concerns, and internal disagreements diplomatically and professionally.

• Teamwork & Collaboration: Works effectively with other departments, managers, and higher management to achieve common goals.

• Ability to Work Under Pressure: Maintains professionalism, clear judgment, and efficiency during emergencies and high-demand periods.

Join Balinest Villas and take a leadership role in one of Bali's growing villa management companies, helping our teams deliver exceptional hospitality and operational excellence across hundreds of properties.