Job description for Area Supervisor at Anda Group
Company Description: Anda Group is a wellness-focused organization dedicated to making well-being a natural part of everyday life through thoughtfully designed experiences, places, and services. The group operates three core brands: Anda Wellness, offering massage and wellness services at dedicated locations or in clients’ homes; Anda Reserva, creating social wellness clubs where people integrate wellness into their daily routines; and Anda Sanctuary, partnering with hospitality providers to bring wellness into travel and rest environments. Across all brands, Anda Group emphasizes trained specialists, consistent service standards, and a blend of traditional techniques with modern methodologies. The company serves clients seeking relief and results, partners integrating wellness into their businesses, and therapists building long-term careers in the wellness field, all under the promise of “wellness, done consistently.”
Role Description: The Area Supervisor is a contract, on-site role based in Tangerang, Indonesia, responsible for overseeing daily operations across designated Anda Group locations. This role will regularly move between locations based on operational needs, ensuring consistent service standards, team performance, and customer experience across the group.
Key responsibilities include coordinating staff schedules, monitoring operational readiness, ensuring adherence to service standards, and supporting teams in delivering consistent, high-quality wellness experiences.
The Area Supervisor monitors facility readiness, basic inventory and supplies, and addresses operational issues promptly to maintain a smooth client experience. The role also includes providing guidance and feedback to team members, supporting onboarding and training activities, and collaborating with management on performance improvement and operational initiatives.
The Area Supervisor is also responsible for ensuring compliance with company policies, health and safety requirements, cleanliness standards, and applicable local regulations, while serving as a key liaison between operations teams and management.
Qualifications
- Minimum 2 years of experience in a supervisory, team leader, or similar operational role.
- Operational and supervisory experience, including overseeing multiple locations, coordinating schedules, and supporting day-to-day service delivery.
- Previous experience as a Supervisor or Team Leader in a 4-star hotel or above is a strong advantage.
- Strong leadership, communication, and interpersonal skills, with the ability to work effectively with therapists, Front Office teams, and management.
- Experience in wellness, hospitality, retail, or service-focused environments, with an understanding of customer experience and service standards.
- Organizational and problem-solving skills to manage priorities, respond to operational issues, and implement improvements efficiently.
- Ability to work on-site in Jakarta, Indonesia, with flexibility to visit different locations and support varied operational hours as needed.
- Basic proficiency with office and scheduling tools (e.g., spreadsheets, scheduling software, communication platforms) to manage reporting and coordination.
- Knowledge of health, safety, and cleanliness standards in client-facing environments; prior experience enforcing operational guidelines is beneficial.
- Previous experience in a supervisory or team lead role is preferred; a background in wellness or hospitality management is an advantage.
- Comfortable working in a dynamic and multicultural environment.
- Fluent English communication skills are a strong plus.
- Good command of Bahasa Indonesia.
- Willing and able to work mobile across Anda Group locations, including Anda Wellness and Anda Reserva, and support varied operational hours as needed.
