Job description for Area Operation Manager at BurnMotion
Responsibilities
- Oversee and manage daily operations of fitness clubs or Pilates studios, ensuring smooth and efficient execution.
- Supervise frontline operations, including Customer Service, Housekeeping, and Facility Maintenance.
- Lead, coach, and motivate staff to deliver high-quality service and excellent member experience.
Monitor and ensure compliance with operational standards, SOPs, and safety guidelines. - Handle multi-store operations and coordinate resources effectively across multiple locations.
- Collaborate with management to implement operational strategies, policies, and improvements.
- Track and analyze operational performance, identify gaps, and propose efficiency solutions.
- Manage operational budgets, vendor relations, and stock/inventory relevant to club activities.
- Managed billing, invoicing, and the calculation of commission.
Requirements
- Bachelor’s Degree in Business, Management, Hospitality, or related field (preferred).
- Willing to move from one region to another.
- Proven experience in handling operations, customer service, and housekeeping in a fitness club, wellness studio, or hospitality industry.
- Minimum 3–5 years of experience in operations, with at least 2 years managing multi-location or multi-unit businesses.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with attention to detail and service excellence.
- Willingness to travel between locations as needed.
