Application Support Engineer (Complaint Handling)

PT. KITA BANTU INDONESIA

Rp4,604,000 - 6,906,000/Month

Computer & Software Technical Support Engineer

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Hardware Maintenance

Customer Service

Network Troubleshooting

IT Support

Troubleshooting

Ticketing System

Remote Support

Help Desk

Technical Support

Job Benefits

THR

Health Insurance

Career Path

Sales Commission

This job post is managed by

HR RECRUITER

Job description for Application Support Engineer (Complaint Handling) at PT. KITA BANTU INDONESIA

Job Description:

1. Menerima dan menangani complaint transaksi dari user.

2. Melakukan analisa terhadap permasalahan serta memberikan solusi.

3. Melakukan workaround sesuai prosedur APS yang berlaku.

4. Mendokumentasikan complaint dan solusi ke dalam report.

5. Berkoordinasi dengan Supervisor Complaint Handling terkait operasional, rekonsiliasi data, dan kebutuhan aplikasi.

6. Berkoordinasi dengan Tim Application Support untuk penyelesaian permasalahan teknis.

Kualifikasi:

1. Menguasai Linux.

2. Mampu membuat scripting menggunakan Linux Shell.

3. Menguasai Oracle Database.

4. Memahami Java Application.

5. Memahami WebLogic.

6. Mampu membaca log aplikasi Java.

7. Mampu menganalisis isu transaksi aplikasi dan memberikan solusi.

8. Memiliki kemampuan komunikasi yang baik.

9. Nilai tambah apabila menguasai Dynatrace dan ELK/Kibana.

PT. KITA BANTU INDONESIA

Information Technology and Services

11 - 50 employees

BANTU is a B2B and B2C marketplace platform that helps companies and individuals find trusted service vendors quickly and easily. We collaborate with a wide range of professional vendors to ensure that every service need is fulfilled with the highest quality, efficient processes, and carefully selected vendor options

Office address

Jl. TB Simatupang.Kav. 99, RT.1/RW.1, Kebagusan, Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12520, Selatan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12740

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