Job description for Application Monitoring Support – Operator (Shifting) at Lawencon International
Job Description
- Monitor application availability, performance, and operational status to ensure applications run smoothly.
- Perform routine application monitoring through designated monitoring tools, web-based applications, and mobile applications.
- Identify and report application errors, service disruptions, abnormalities, and potential operational issues.
- Perform initial analysis of application problems and escalate incidents to the appropriate technical support team.
- Record, document, and report incidents, monitoring results, and operational activities in accordance with established procedures.
- Follow standard operating procedures (SOPs) and monitoring guidelines to ensure consistent operational support.
- Coordinate with application support and technical teams to facilitate incident resolution and service restoration.
- Perform shift handovers and provide accurate updates on ongoing incidents and monitoring activities.
- Maintain clear and timely communication with relevant stakeholders regarding application status and reported issues.
- Participate in continuous learning and training to improve application monitoring skills and technical knowledge.
Job Requirements
- Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, or a related field.
- Strong initiative, a positive work ethic, and a high level of motivation to learn and develop professionally.
- Ability to use web-based and mobile applications effectively.
- Basic analytical and problem-solving skills, particularly in identifying and analyzing application-related issues.
- Good communication skills, both written and verbal.
- Ability to follow standard operating procedures, report incidents accurately, and escalate issues appropriately.
- Ability to work effectively in a team and coordinate with relevant technical support personnel.
- Willingness to work on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, as required by operational needs.
