AI Infrastructure Hardware Support Engineer (L1, L2, L3)

PIZI

Rp15,000,000 - 25,000,000/Month

Computer & Software AI Engineer

Contract · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

Skills

Deep Learning

Artificial Intelligence

Machine Learning

Redis

Computer Vision

Neural Network

Natural Language Processing (NLP)

Data Engineering

Data Mining

Pattern Recognition

Job Benefits

THR

Health Insurance

Work Insurance

This job post is managed by

Fakhrul Arifin

Job description for AI Infrastructure Hardware Support Engineer (L1, L2, L3) at PIZI

Role Purpose:

Memberikan dukungan teknis dan penanganan masalah (troubleshooting) perangkat keras (hardware) secara langsung (hands-on) untuk infrastruktur AI dan HPC berbasis NVIDIA, termasuk platform A100, H100, B200, B300, GB200, dan GB300.

Tanggung Jawab Utama:

Mendiagnosis dan menyelesaikan gangguan/kerusakan hardware pada server GPU dan cluster AI.
Melakukan troubleshooting komponen GPU, CPU, memori, system board, NVLink/NVSwitch, NIC, DPU, penyimpanan (storage), serta komponen daya (power) dan pendingin (cooling).
Menganalisis log BMC, error NVIDIA Xid/ECC, dan telemetri hardware menggunakan utilitas diagnosis seperti NVIDIA SMI, DCGM, IPMI, dan tools bawaan OEM.
Melakukan troubleshooting pada jaringan InfiniBand, Ethernet, RoCE, kabel, dan transceiver.
Melakukan pemeriksaan kesehatan hardware (health check), penggantian komponen, uji ketahanan (burn-in testing), serta validasi pasca-perbaikan.
Menyelesaikan masalah kompatibilitas BIOS, firmware, BMC, driver, dan hardware; serta mengoordinasikan penggantian unit maupun eskalasi teknis ke pihak OEM dan NVIDIA.
Mengelola catatan insiden, runbook panduan penanganan masalah, dan laporan analisis akar masalah (root-cause report).
Berpartisipasi dalam jadwal kerja sistem shift atau dukungan siaga (on-call) sesuai kebutuhan.

Persyaratan Skill & Pengalaman:

Kemampuan mendalam dalam penanganan masalah (troubleshooting) server enterprise dan komponennya.
Pemahaman yang baik mengenai arsitektur GPU NVIDIA dan sistem multi-GPU.
Pengalaman praktis (working knowledge) dalam pengoperasian Linux, tools manajemen server, dan log hardware.
Memahami konsep jaringan kecepatan tinggi (high-speed networking), storage, sistem daya rak (rack power), dan sistem pendingin.
Pengalaman minimal 3 tahun di bidang hardware support untuk Data Center, server, atau HPC. Pengalaman pada infrastruktur GPU/AI sangat diutamakan.
Memiliki kemampuan analisis isolasi kerusakan (fault-isolation), dokumentasi, dan manajemen insiden yang kuat.

Penjenjangan Tingkat Kerjaan (Level Positioning):

L1: Melakukan pemeriksaan kesehatan hardware rutin, isolasi kerusakan tingkat dasar, penggantian komponen standar, serta penanganan dan eskalasi insiden.

L2: Penanganan masalah hardware tingkat lanjut, analisis log/error, penanganan isu firmware/BMC/driver, troubleshooting konektivitas jaringan, dan koordinasi dengan OEM.

L3: Penanganan masalah kompleks pada GPU/server, NVLink/NVSwitch, isu kompatibilitas hardware, dan masalah infrastruktur berulang, termasuk eskalasi teknis langsung ke pihak NVIDIA/OEM.

PIZI

Human Resources

11 - 50 employees

We are an operational services company that supports clients in managing their payroll and legal functions end to end. Our services include payroll processing, employment and tax compliance, and corporate legal administration. Supported by an experienced team and integrated systems, we ensure our clients' operations are accurate, compliant, and efficient, allowing them to focus on their core business growth.

At PIZI, we provide end to end corporate services designed to help businesses operate efficiently, stay compliant, and focus on growth. Our services cover legal consultation and legal administration, company establishment, payroll outsourcing, Employer of Record (EOR), finance, accounting, and tax management. From setting up your company in Indonesia to handling day-to-day operational and administrative processes

Office address

Grand Wijaya Center, Jl. Wijaya II, RT.6/RW.1, Pulo, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12160

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