Agent Contact Center (Mandarin Skill)

PT. Transcosmos Indonesia

Rp8,000,000 - 9,000,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

21-37 years old

Skills

Standard Mandarin

English Skill

Customer Service

Problem Solving

Mandarin language

Communication Skills

Job Benefits

Laptop Provided

THR

Career Path

Health Insurance

Work Insurance

Annual Leave

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Job description for Agent Contact Center (Mandarin Skill) at PT. Transcosmos Indonesia

Job description

Handling customer's complain and give information.
Make reports on customer complaints and follow-up actions to solve the problem.

Requirements

Educational Background Minimum Diploma in any related field with GPA min 2.75 preferred
Prefer having customer service or similar related working experience, but Fresh Graduate are welcome to apply
Proficient at Mandarin at min HSK level 3
Able to communicate effectively to all internal and external customers through written and verbal communication
Proficiency in using basic office software, including Word/Excel/PowerPoint
Ready to work on shifting

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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