Agent Contact Center English (healthcare specialist)

PT. Transcosmos Indonesia

Rp4,000,000 - 5,800,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Customer Relations

Customer Support

Customer Service

Communicative

Customer Satisfaction

Job Benefits

Work Insurance

Health Insurance

Annual Leave

THR

Career Path

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Job description for Agent Contact Center English (healthcare specialist) at PT. Transcosmos Indonesia

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Job Descriptions:

Handle customer inquiries through Inbound Calls, Live Chat, and Email.
Assist customers with sleep-related inquiries and provide consultation based on established project guidelines and approved knowledge resources.
Identify customer needs and provide appropriate solutions while maintaining a high level of customer satisfaction.
Troubleshoot product-related issues and guide customers through step-by-step solutions.
Escalate complex technical, medical, or product-related concerns to the appropriate team when necessary.

Requirements:

Minimum S1 with minimum GPA of 2.75.
Educational background in nurse, healthcare, medical, neuroscience, or psychology fields
Certified Sleep Consultant is highly preferred, or candidates with relevant work experience
Strong interest and understanding of sleep health and sleep-related concerns.
Excellent English communication skills (B2 for Chat/Email and C1 for Voice)
Strong communication, active listening, and problem-solving skills.
Willing to work on EU/US shifts

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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