Job description for After Sales Virtuenet at Pt Prasetia Dwidharma
- Customer Support : Provide ongoing support to customers, addressing any issues or concerns they may have with the software.
- Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the software effectively.
- Training : Conduct training sessions and create resources to help customers maximize the value of the software.
- Feedback Collection : Gather feedback from customers to identify areas for improvement and relay this information to the product development team.
- Account Management : Maintain regular contact with customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling.
- Problem Resolution : Troubleshoot and resolve any technical issues that customers encounter.
- Renewals : Manage the renewal process to ensure customers continue their subscriptions.
