Job description for After Sales Technician at Greenway Energy Indonesia
🔧 WE ARE HIRING! | After-Sales Technician 🔧
PT Greenway Energy Indonesia, a pioneering battery manufacturing startup, is seeking a driven and detail-oriented professional to join our team as an After-Sales Technician in Cikarang, Bekasi! As part of our commitment to delivering superior clean energy solutions, you will play a key role in ensuring optimal product performance and customer satisfaction.
If you have a strong technical background and a passion for problem-solving, this is the perfect opportunity for you!
📍Location: After-Sales Service Center, Cikarang (Bekasi)
Key Responsibilities
- Diagnose, troubleshoot, and repair battery products at the service center and customer sites.
- Perform preventive maintenance, routine inspections, and handle warranty claims within SLA.
- Conduct root cause analysis on recurring failures and report findings to the Quality/Engineering team.
- Prepare detailed service reports, educate customers on proper product usage, and manage spare part inventory.
- Apply strict safety (K3) procedures when handling battery products.
Qualifications & Requirements
- Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering.
- Min. 1-2 years of after-sales or technical service experience in a manufacturing environment.
- Deep understanding of DC electrical systems and proficiency with measuring tools (multimeter, battery tester).
- Ability to read wiring diagrams and technical documents in English.
- Detail-oriented, responsible logical thinker with excellent communication skills and customer relations.
- Good command of written and spoken English for professional collaboration and reporting.
- Willingness to travel for work and holds a valid driver’s license (SIM A/C).
- Preferably based near Cikarang or Jakarta.
- Experience with battery products (lead-acid, lithium, or BMS) is a plus.
