Job description for After Sales Supervisor (BMW Tunas Bandung) at PT Tunas Ridean, Tbk
Job Description:
- Lead and manage After Sales operations including Service, Spare Parts, Warranty, and Customer Handling.
- Ensure achievement of after sales targets.
- Develop and implement after sales strategies, SOP, and continuous improvement programs.
- Analyze after sales performance reports and initiate corrective actions when needed.
- Handle escalated customer complaints and ensure effective resolution.
Job Specification:
- Bachelor’s Degree in Engineering, Management, or related field.
- Minimum 5 years experience in After Sales automotive industry, with at least 2 years in managerial role.
- Strong knowledge of workshop operations, service process, spare parts management, and warranty.
- Proven leadership, people management, and problem-solving skills.
- Strong analytical skills with experience in KPI monitoring and reporting.
- Customer-oriented with excellent communication skills.
- Familiar with automotive dealer systems and principal standards.
- Able to work under pressure and manage multiple priorities.
