Job description for After-Sales Service at PT. SEAGULL HOTEL MANAGEMENT AND INVESTMENT
Job Description
- Coordinate after-sales support, vehicle servicing, and maintenance schedules.
- Handle customer inquiries, service requests, warranty claims, and complaints.
- Liaise with service centers, workshops, and technical teams to ensure timely service.
- Monitor vehicle maintenance records and service history.
- Ensure high customer satisfaction by providing professional after-sales support.
- Prepare service reports and analyze customer feedback for continuous improvement.
- Support the implementation of company service standards and quality control procedures.
Requirements
- Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business, or a related field.
- Experience in automotive after-sales service or customer support is preferred.
- Good communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Able to work independently and as part of a team.
- Proficient in Microsoft Office.
- Able to communicate in Bahasa Indonesia and English. Mandarin proficiency is a plus.