After-Sales Service Admin

TCL Industries

Rp4,000,000 - 4,500,000/Month

Administrative & HR Administrative Staff

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Male only

Skills

Microsoft Excel

Office Administration

Attention To Detail

Customer Service

Stock Opname

Data Entry

Communication Skills

Job Benefits

Perform Bonus

Work Insurance

THR

Near Public Transport

Health Insurance

Career Path

This job post is managed by

Fauzia Oktriana

Job description for After-Sales Service Admin at TCL Industries

PT Yongwang Electronics Indonesia

TCL Indonesia

Opeh Hiring...

After-Sales Service Admin (Cabang Medan)

Kualifikasi :

* Minimal lulusan SMA/SMK (D3/S1 di bidang terkait diutamakan).

* Pengalaman 1-2 tahun sebagai admin atau customer service.

* Menguasai Microsoft Office (Word, Excel, PowerPoint).

* Keterampilan komunikasi baik, multitasking, dan detail-oriented.

* Pemahaman dasar produk elektronik rumah tangga.

* Responsif, disiplin, dan mampu bekerja di bawah tekanan.

* Penguasaan software CRM atau aplikasi terkait service merupakan nilai tambah.

* Bersedia bekerja dengan menggunakan laptop pribadi

Tugas dan Tanggung Jawab :

* Mengelola data service pelanggan (input, update, dan monitoring).

* Menangani komplain dan pertanyaan pelanggan terkait produk.

* Mengkoordinasikan proses garansi dan layanan purnajual.

* Menyusun laporan administrasi service dan data pelanggan.

* Berkomunikasi dengan teknisi terkait jadwal perbaikan.

* Memastikan semua dokumen service dan garansi lengkap dan terorganisir.

* Menjaga hubungan baik dengan pelanggan untuk meningkatkan kepuasan.

TCL Industries

Electrical/Electronic Manufacturing

> 10,000 employees

TCL Industries is aimed at becoming a world-leading intelligent technology corporation, including two listed company: TCL Electronics (HK:01070) and Tonly Electronics (HK:01249), and three business groups.

Established in 1981, TCL expanded its business into wild range of fields including telephones, televisions, mobile phones, refrigerators, washing machines, air conditioners, and smart health electrical appliances etc. Based on AI x IoT, bring more smart and healthy life products and services to our customers, and making life more intelligent.

As a globalization group, TCL currently has more than 120,000 employees, 28 research institutes, more than 10 jointly operated labs, and 22 manufacturing and processing bases. It has set up sales organizations in more than 80 countries and regions, global business in more than 160 countries and regions.

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