After-sales & Claims Specialist

PT. EluckyGame

Rp3,000,000 - 4,140,000/Month · Bonus of Rp500,000 - 2,760,000/month

Business Development & Sales Sales Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

20-50 years old

Skills

Sales Strategy

Sales and Marketing

Communication Skills

Sales Management

B2B Sales

Job Benefits

Free Meals

Living Allowance

Laptop Provided

Perform Bonus

Work Insurance

This job post is managed by

ELUCKYGAME HR

Premium Employer

Job description for After-sales & Claims Specialist at PT. EluckyGame

WE ARE HIRING – After-sales & Claims Specialist

Location: Jakarta

Status: Full-time

Job Responsibilities:

Menangani customer complaints dan shipping inquiries
Melakukan review video claims dan compensation cases
Menangani overdue complaints hingga proses penyelesaian
Melakukan pengecekan abnormal claims dan validasi data
Membuat laporan terkait klaim dan kendala pengiriman
Berkoordinasi dengan warehouse, courier, dan customer service team

KPI & Bonus:

Response time <2 jam
Abnormal claims accuracy 100%

Kualifikasi:

Teliti, detail-oriented, dan memiliki kemampuan analisa yang baik
Memiliki komunikasi dan problem-solving yang baik
Mampu menangani komplain customer dengan profesional
Terbiasa menggunakan spreadsheet/reporting system
Pengalaman customer service, claims, atau after-sales menjadi nilai tambah

Silakan kirim CV terbaru Anda.

PT. EluckyGame

11 - 50 employees

ELUCKYGAME is an innovative platform that deeply integrates entertainment and e-commerce, with diversified fashion styles and fun interactive experiences as its core, committed to creating unique shopping methods for young consumers. Through games, live streaming, social interaction, and other forms, ELUCKYGAME allows users to enjoy entertainment while shopping, experience shopping in entertainment, and comprehensively enhance their sense of participation and brand belonging.

Office address

Cluster Miami no.109 PIK2, Jalan Miami Boulevard, Salembaran, Kosambi, Tangerang Regency, Banten 15214

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