Job description for After Hour Costumer Service at KUONI TUMLARE
About Kuoni Tumlare:
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business:
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry-free.
About the Role:
The After Office Hour Customer Service duties is acting as the first point of contact, including responding to Tour Leader, Supplier & Sales incoming call & email, handling complaints & resolving technical problems.
Responsibilities:
• Contract for temporary worker (3 months).
• Acting as the first point of contact for Tour Leader, Supplier & Sales.
• Handling all incoming calls & emails after office hour and during weekend (Saturday & Sunday) for group that travelling within the Company’s European territories.
• To coordinate with Supplier, Kuoni Tumlare Sales, Sales Operations & Tour Leader to find the solution/replacement for any issues.
• Work from 21.00 until 03.00 WIB on the next day during weekday.
• Work from 14.00 until 22.00 WIB on Saturday.
• Adhere to company standards, work on general operations and use all in-house IT tools effectively.
• Working from Home and come to office upon requested.
Requirements:
• Up to 1 year experience in customer service/travel industry/call centre, is desirable.
• Fresh Graduate is Welcomed.
• Travel industry market & culture understanding/experience.
• Business level of English is essential (both verbal and written).
• Good communication skills.
• Computer literacy – experience in working with Microsoft Office.
