Job description for Administrator – Beauty Studio. at Ginger Soul
Ginger Soul is a braiding studio focused on warm hospitality, high service standards, and a great client experience. We are looking for an Administrator who wants to grow with our team and understands that this role directly impacts bookings, sales, and client satisfaction.
**Responsibilities:**
- Communicate with clients via WhatsApp, Instagram, and in the studio.
- Consult clients, manage bookings, and help fill available master slots.
- Follow up with leads and clients who have not completed a booking.
- Sell services, additional treatments, and studio products.
- Work with KPI such as bookings, conversion, sales, and studio occupancy.
- Maintain a high level of customer service and hospitality.
- Handle complaints and difficult client situations professionally.
- Support daily studio operations and work closely with the team.
**Requirements:**
- Good spoken and written English — **required**.
- Strong communication and sales skills.
- Customer-oriented and service-minded.
- Responsible, organized, and able to solve problems independently.
- Comfortable working with KPI and sales targets.
- Experience in beauty, hospitality, customer service, sales, or administration is preferred.
- Beauty salon experience is a strong advantage.
We are looking for more than a receptionist — we need someone who can communicate, sell, follow up, solve problems, and help keep the studio busy.
