Job description for Administrative Staff at POLAR Shadow Teacher
Employment Type: Full-time
Working Days: Monday–Friday
Location: Surabaya / Lagoon Avenue Mall
PT Polar Edukasi Indonesia (POLAR Shadow Teacher) is looking for an organized, detail-oriented, and proactive Administrative Staff to support our daily operations and ensure that administrative processes run smoothly and efficiently.
In this role, you will work closely with parents/clients, shadow teachers, schools, and internal team members. You will be responsible for keeping administrative processes organized, coordinating day-to-day operational matters, and ensuring that important information, documents, schedules, and payments are properly managed and followed up.
JOB DESCRIPTION
* Handle day to day administrative activities to support the smooth operation of the company.
* Prepare, draft, organize, and maintain accurate and up-to-date administrative and finance-related documents, including letters, contracts, forms, invoices, payment records, and other official records.
* Respond to inquiries and messages from parents/clients, team members, schools, and other stakeholders in a timely and professional manner.
* Coordinate communication and administrative arrangements between parents/clients, shadow teachers, schools, and internal team members.
* Communicate and follow up on schedule changes, cancellations, pending documents, and other operational matters.
* Prepare and send invoices to parents/clients, verify billing information and payment details, and monitor payment status.
* Perform other administrative and finance-related tasks as assigned by management
REQUIREMENTS
* Minimum Diploma (D3) or Bachelor’s Degree (S1) in any relevant field.
* Previous experience in administration, operations, or a related role is preferred.
* Strong organizational and time-management skills.
* Detail-oriented and able to maintain accurate records and documentation.
* Good written and verbal communication skills.
* Able to communicate professionally with parents/clients, schools, team members, and other stakeholders.
* Proficient in Microsoft Office and/or Google Workspace.
* Able to work independently and manage multiple administrative tasks effectively.
* Able to prioritize tasks and work in a fast paced environment.
