Job description for Admin reservasi/customer service at PT Bimantara Renjana Nusantara
Renjana Enterprise is a hospitality company that focuses in making impact by transform unproductive properties/land into sustainable and commercial business. One of the founders of Roemah Renjana started their experience in hospitality industry since early 2018 by joined in an ownership of a vacation resort in Bira, Bulukumba. While the other founder is running a travel business since 2019. In late 2019, both of them started their first house lodging business in Yogyakarta called Roemah Renjana and expand their business in several cities in Indonesia. They are also part of an ownership of a resort in Ubud, Bali and Bira, Bulukumba. Currently, Renjana Enterprise is running 6 (six) guesthouse/homestay/villa in 5 (four) different cities and having 3 on going projects in hospitality industry.
Sebagai Customer Service Representative/Admin Reservasi, Anda akan bertanggung jawab untuk membalas pesan/inquiry dari calon tamu, menyiapkan proses check in tamu, penyediaan informasi reservasi, dan koordinasi dengan tim internal untuk memastikan proses pemesanan berjalan lancar. Selain itu, Anda akan membantu dalam administrasi data pelanggan dan menjaga hubungan yang baik antara perusahaan dan para pengguna layanan kami.
Posisi ini tersedia dalam bentuk kerja hybrid. Kami mencari kandidat perempuan yang memiliki pendidikan minimal D3 dan pengalaman kerja antara 1 hingga 3 tahun di bidang terkait. Kandidat harus memiliki kemampuan dalam Call Center, Help Desk, Customer Service, Problem Solving, Teamwork, Customer Support, Customer Relationship Management, Communication Skills, Microsoft Office, Online Travel Agent Specialist, serta kemampuan dalam melakukan outbound call. Kami menghargai semangat belajar dan kemampuan adaptasi yang baik, serta kesediaan untuk bekerja secara fleksibel.
