Admin Helpdesk
Company prefers not to disclose
Administrative & Human Resources
Full-Time · On-site
1 - 3 years of experience
Posted 22 days agoUpdated 22 days ago
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
This job post is managed by
Joscelind Neva
Online 2 hours ago
Skills
Job description for Admin Helpdesk at PT Prima Vista Solusi
Deskripsi Pekerjaan
- Membuat job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp
- Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat.
- Melakukan survey kepuasan ke klien / health check customer atau merchant
- Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan.
Kualifikasi:
- Pendidikan minimal D3 semua jurusan dengan IPK > 3.00
- Dapat mengoperasikan Microsoft Office (Excel, Outlook)
- Terorganisir dan dapat bekerja di bawah tekanan.
- Dapat berkoordinasi dengan team internal dan eksternal.
- Bersedia untuk bekerja lembur
About the company
Primavista is a distributor and provider of end-to-end payment solutions founded in 2002. Primavista focuses on providing payment systems for “card present” systems such as edc terminals and “not card present” such as internet payments and mobile payments.Due to its comprehensive portfolio of products and services, its unique position as a leading technology company and financial institution and its truly international corporate structure, PrimaVista is uniquely positioned to support partners in its group payments initiatives and is confident that it will fully meet partner requirements. PrimaVista's unique selling proposition includes: • Extensive portfolio of international and domestic payment schemes • Multi-channel payment acceptance capabilities (POS, e-commerce, NFC, etc.) • Issuance of prepaid Apps and mobile wallets • Global network of financial institution partnerships and acquiring banks • A variety of unique risk management and fraud protection services. • Comprehensive financial services based on own banking license. • Unmatched level of customer service and system availability. A comprehensive range of integrated consulting and services. • Staff with extensive experience in the telecommunications, retail, travel and finance industries and familiarity with financial processes and the specific challenges faced, based on practical experience in the realization of similar projects.
Office address
International Financial Center, Tower 2, 16th Floor, Jl. Jenderal Sudirman Kav. 22-23, Jakarta SelatanCompany gallery
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