Job description for Admin Ecommerce/Marketplace at CV Virginy Valentine Gemilang
Admin Ecommerce/ Marketplace
Jobdesk:
1. Balas pesan customer di Marketplace TikTok dan Shopee
2. Update Review penilaian pesanan di Marketplace
3. Print Out Resi Pesanan
4. Set Up Discount di Marketplace
5. Set Up Promosi Product di Live
6. Monitoring stok produk di marketplace (TikTok Shop & Shopee)
7. Memproses dan cek status pesanan (pending, dikirim, cancel, return)
8. Koordinasi dengan tim gudang untuk picking & packing order
9. Input dan update tracking pengiriman (resi & status delivery)
10. Handle komplain / refund / retur dari customer
11. Optimasi katalog produk (judul, foto, deskripsi, keyword)
12. Support campaign marketplace (flash sale, campaign tanggal kembar, voucher)
13. Rekap harian penjualan & laporan performa marketplace
KPI
1. Response Chat >97%
2. Review rating 4.9
3. Order Proses on Time Delivery 100%
