Job Requirements
On-site
Minimum Bachelor’s Degree
This job post is managed by
Ali Syahrul
Online 8 hours ago
Skills
Job description for Admin Customer Service at Wilopo Cargo
About the Company
Wilopo Cargo is the leading forwarder company in Indonesia. Provides Less Container Loaded service (LCL), Full Container Loaded (FCL), and Payment Service in RMB. With more than 10 years experienced and having served more than 10.000 customers, we guarantee satisfaction to all of our customers. We are constantly hiring multitalented people who have the passion and drive to become part of a fast-moving and dynamic team.
What You Will Do
- Develop and maintain strong, long-lasting relationships with existing and new customers
- Act as the main point of contact for assigned customer, addressing inquiries and providing timely assistance.
- Understand customer needs, cargo requirements, and logistics challenges to provide tailored solutions.
- Build strong collaboration, communication, and coordination with internal teams (operations, sales, finance) to resolve operational and service-related challenges.
- Address client concerns, inquiries, and issues promptly and professionally.
What You Will Need
- Minimum Bachelor’s Degree with all major background
- Excellent interpersonal skills with aptitude in building relationships with professionals and partners
- Strong communication, negotiation, and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Having related experiences in logistics companies or startup companies would be preferred
- A determined person, curious, initiative, eager to learn, persuasive, and energetic
- Excellent in Microsoft office (Excel, Word, Powerpoint) or Google Workspace (Sheet,Docs,Slides)
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