Job description for Admin CS at Urban Compost by Urban Biologist Bali
About the Role
Urban Compost is looking for a friendly, responsive, detail-oriented, and communicative Admin Customer Service to join our team.
This position will be responsible for handling customer communications, service administration, customer follow-ups, and supporting the sales and subscription process of Urban Compost.
Key Responsibilities
- Respond to inquiries, questions, and information requests from prospective and existing customers through WhatsApp, email, Instagram, phone, and other official communication channels.
- Provide accurate information regarding services, packages, pricing, collection schedules, service procedures, terms, and conditions.
- Follow up with prospective and existing customers in a timely, polite, and professional manner.
- Assist in converting prospective customers into subscribed customers.
- Record customer needs, locations, selected service packages, and other relevant administrative information.
- Prepare invoices, billing documents, and other payment-related administrative documents.
- Enter, update, and maintain accurate customer data in databases, spreadsheets, and other systems used by the company.
- Assist with customer registration, profile updates, service issues, complaints, cancellations, schedule changes, and other administrative follow-ups.
- Coordinate with the Operations, Admin, Driver and direct supervisor to ensure customer information, billing, and service records are accurate.
- Maintain the confidentiality of customer data, transaction records, internal company information, and official communications.
- Maintain a friendly, responsive, accurate, and professional communication standard when representing Urban Compost.
- Perform other reasonable and relevant administrative duties as assigned by the direct supervisor and based on company needs.
Requirements
- Strong verbal and written communication skills.
- Able to communicate in English, both verbally and in writing.
- Friendly, responsive, and customer-oriented attitude.
- Good attention to detail, particularly in data entry and administrative tasks.
- Ability to follow up with customers and communicate service offerings effectively.
- Comfortable using WhatsApp, email, and other digital communication platforms.
- Basic proficiency in spreadsheets and administrative tools.
- Good organizational and time-management skills.
- Able to work independently and collaborate effectively with a team.
- Responsible, disciplined, and professional in the workplace.
- Willing to work according to the company's operating schedule.
Working Hours
Monday - Friday: 08:00 - 16:00 WITA
Saturday: 08:00 - 13:00 WITA
Benefits
- Permanent employment (PKWTT)
- 3-month probation period
- BPJS Health
- BPJS Employment
- Attendance allowance according to length of service and company policy
- THR (Religious Holiday Allowance) in accordance with applicable regulations and company policy
- Opportunities to develop skills in customer service, administration, and sales
- Supportive working environment
Work Location
Urban Compost Facility Center and Office
Jl. Tanah Putih, Darmasaba, Kec. Abiansemal, Kabupaten Badung, Bali 80352
About Urban Compost
Urban Compost, operated by CV. Tanah Kaya Bali, provides organic waste management services, including organic waste collection and processing.
We are looking for individuals who are committed to providing excellent customer service, maintaining accurate administration, and growing together with the company.
