Admin and Warehousing

PT Jaxer Grup Indonesia

Rp4,000,000 - 5,000,000/Month

Administrative & HR Administrative Staff

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Microsoft Excel

Organizational Skills

Data Entry

Google Docs

Microsoft Outlook

Microsoft Office

Administration

Office Administration

Customer Service

Google Sheets

Job Benefits

Sales Commission

Near Public Transport

Training/Certification

Perform Bonus

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Job description for Admin and Warehousing at PT Jaxer Grup Indonesia

Job Purpose:

Menjaga pengalaman transaksi dan layanan yang cepat, akurat, ramah, dan dapat dipercaya mulai dari order, pembayaran, delivery, hingga general customer support.

Candidate Requirements

•⁠ ⁠Pengalaman 1–3+ tahun di customer service/admin order/e-commerce/clinic front office/pharmacy/hospitality.

•⁠ ⁠Diutamakan dari health/wellness/clinic/pharmacy atau terbiasa menangani produk yang memerlukan komunikasi teliti.

•⁠ ⁠Mampu mengelola WhatsApp/DM/email, order, payment confirmation, shipping, complaint, dan reporting.

•⁠ ⁠Sangat teliti, service-minded, cepat, dan mampu menjaga kerahasiaan data pelanggan.

•⁠ ⁠Tidak memberikan klaim/solusi medis; mampu mengeskalasi pertanyaan ke Member Success atau pihak terkait.

Core Skills

Customer service • Order admin • Payment & delivery coordination • SLA management • Complaint handling • Data accuracy • CRM/helpdesk • Basic reporting

Job Scope / Key Responsibilities

•⁠ ⁠Menjawab pertanyaan umum melalui channel resmi JAXLAB sesuai SLA.

•⁠ ⁠Memproses order, pembayaran, data penerima, pengiriman, dan status delivery.

•⁠ ⁠Menangani komplain operasional dan melakukan escalation bila menyangkut program/health concern.

•⁠ ⁠Menjaga database customer, order log, ticket log, dan FAQ knowledge base.

•⁠ ⁠Mengirim status update proaktif agar customer tidak perlu mengejar informasi.

•⁠ ⁠Membuat daily/weekly report issue volume, resolution time, top FAQ, dan root cause.

PT Jaxer Grup Indonesia

Information Technology and Services

11 - 50 employees

We are proud to be part of Indonesia's digital transformation by delivering innovative, reliable, and affordable technology solutions. Driven by the vision to Empower Indonesia's Digital Future, we are committed to supporting society and the education sector through high quality products designed domestically.

VISION

Empowering Indonesia's Digital Future

MISSION

• Providing innovative, reliable, and affordable IT solutions.

• Supporting Indonesia's digital transformation through high-quality local technology.

• Contributing to improving the quality of education with innovative technology and learning system

Office address

Jl. Cempaka Putih Tengah XVII No.F33, Cemp. Putih Tim., Kec. Cemp. Putih, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10510

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