Job description for Account Manager at YOBO
Responsibilities
• Work closely with brand partners to unlock steady monthly revenue growth and keep churn at zero.
• Support partner onboarding to align client expectations with core product capabilities, and conduct dashboard walkthroughs to demonstrate product value.
• Act as the primary daily contact for brand partners to manage inquiries, address feedback, and troubleshoot technical issues.
• Manage promotional campaigns end-to-end, securing client approvals and collaborating closely with internal creative and tech teams.
• Drive client adoption of paid messaging campaigns and premium features to boost message volume and partner ROI.
• Lead regular performance reviews (weekly, bi-weekly, or monthly) to share campaign insights, data reports, and strategic recommendations.
• Monitor transaction and booking data to proactively catch platform bugs, operational glitches, or transaction anomalies.
• Maintain up-to-date documentation of deliverables, client requests, and project timelines in Notion and Google Sheets to keep internal teams aligned.
Requirements
- Minimum 2–3 years of experience in B2B account management, client servicing, or customer success.
- Experience in F&B, hospitality, or merchant platforms is a strong plus.
- Proven track record in maintaining strong client relationships, driving retention, and identifying upselling opportunities.
- Strong communication, presentation, and interpersonal skills, with the ability to coordinate effectively with clients and cross-functional teams.
- Excellent project and time management skills, capable of handling multiple brand accounts and tight deadlines simultaneously.
- Solid understanding of digital marketing campaigns, CRM workflows, and data reporting.
- Proactive, detail-oriented, and solution-driven mindset with strong ownership.
- Fluent in English, both written and spoken.
- Proficient in Google Sheets, Notion, and project management tools.
