Job description for Account Manager at Tera Achiever
What you'll do :
- You will drive client retention, customer satisfaction, upselling and cross-selling.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
- You will be the voice of the customer when engaging with internal teams.
- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
- Investigate the core of the problem and suggest a long-term solution to it.
- Focus on Growth + Engagement + Integration.
Kualifikasi :
- Currently employed with a proven track record of achievements in the technology, marketing technology, and SaaS industries.
- Strong analytical skills, in-depth knowledge about the communication channels and the marketing automation space.
- 1-3 years of experience in a Client-facing/Account management/Digital Marketing role.
- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
- Self-motivated, Self-starter and strategic mindset, quick learner.
