
Account Manager
IDR5,500,000 - 7,500,000/Month
Full-Time · Remote/WFH
Minimum Bachelor’s Degree
1 - 3 years of experience
This job was closed
Job Requirements
Remote/WFH
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
TH
Tyas Hayuwuri
Skills
Job description for Account Manager at Gajiku
Job Description:
- Managing accounts and building long term relationship with the clients
- Making sure that all operations run smoothly and align with quality standards
- Maintaining operational data, performance metrics, cost of operation and customer satisfaction
- Ensuring that customer complaints are handled promptly and fairly
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness
- Working closely with cross functional teams to understand and give the best services for clients
- Participating in internal projects on process improvement and internal company-wide projects
Qualifications:
- Have 1-3 years of experience in business operation and customer support
- Good communication skills: Able to confidently communicate with all levels
- Familiarity with Data Analytics and tools
- Ability to work with multiple customer support channels
- Problem-solving and conflict management skills
- Must have a positive mindset, can-do attitude, and hustle (MOST IMPORTANT)
- Have deep self-motivation and the ability to self-manage.
- Excellent time management skills and ability to meet deadlines and target
What You Will Get:
- Competitive salary
- Flexible working hours and remote working culture
- Friendly and dynamic working environment
About the company

About the Vision
Become Indonesia's Number 1 people management platform that provides HR and financial services for the underbanked population of Indonesia. Our mission allows Indonesia to strengthen the backbone of its economy by augmenting and enriching its labor infrastructure.
We are currently at the growth stage with a customer base of 120,000 Employees and 80+ enterprises. As a result of this traction we have been able to raise from top VCs, start-ups, and angels in the region
Office address
Jakarta, IndonesiaGlints Safety Tips
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