Job description for Account Manager at PT Golden Nusa Sejahtera
About the Role
We are looking for a proactive, creative, and target-driven Account Manager to manage, develop, and grow our corporate client portfolio.
In this role, you will be responsible for building strong relationships with corporate clients, understanding their business and travel needs, identifying new business opportunities, and delivering effective travel solutions that create value for our clients.
You will work closely with internal teams and external partners to ensure smooth service delivery while driving account growth, customer satisfaction, and commercial performance.
This position is ideal for someone who is relationship-oriented, commercially minded, proactive, and comfortable taking ownership of client accounts and business targets.
What You’ll Do
1. Build and maintain strong relationships with corporate clients and ensure a high level of customer satisfaction.
2. Understand client business needs, travel requirements, and challenges to provide relevant and effective travel solutions.
3. Manage and grow existing accounts through upselling, cross-selling, account development, and new business opportunities.
4. Develop and execute account strategies to achieve assigned sales, revenue, and account growth targets.
5. Proactively identify opportunities within existing accounts and potential new clients.
6. Develop creative solutions, initiatives, and account activities to strengthen client relationships and drive business growth.
7. Prepare sales proposals, quotations, presentations, and other commercial documents based on client requirements.
8. Prepare and maintain monthly account, sales, revenue, and activity reports.
9. Manage and coordinate corporate agreements, including contract preparation, negotiation, renewal, amendments, and termination, in coordination with relevant internal and external stakeholders.
10. Monitor account budgets, commercial terms, contract status, renewal schedules, and other key account activities.
11. Coordinate with internal teams and external partners to ensure smooth delivery of client requirements, services, and ongoing projects.
12. Follow up on commercial, operational, and contractual issues with clients and relevant stakeholders to ensure timely resolution.
13. Monitor client satisfaction and proactively address potential issues before they affect the business relationship.
14. Identify opportunities for service improvement based on client feedback and market developments.
15. Monitor corporate travel, industry, and market trends to identify new business opportunities and potential areas for growth.
16. Maintain accurate and up-to-date records of client information, account activities, opportunities, contracts, and sales performance.
What We’re Looking For
1. Bachelor's degree in Management, Business, Marketing, Tourism, or a related field.
2. Minimum 2 years of experience in Account Management, Sales, Business Development, or related roles.
3. Experience in B2B or Corporate Travel is highly preferred.
4. Experience managing corporate accounts, handling client relationships, or developing business opportunities is an advantage.
5. Strong understanding of B2B sales, account management, and relationship management.
6. Strong communication, negotiation, presentation, and interpersonal skills.
7. Good analytical skills with the ability to understand client needs and identify business opportunities.
8. Proactive, creative, and initiative-driven, with a strong sense of ownership.
9. Target-oriented, persistent, and comfortable working under pressure.
10. Able to identify opportunities and develop solutions beyond routine tasks.
11. Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
12. Good command of Bahasa Indonesia and English, both written and verbal.
13. Able to work independently while also collaborating effectively with internal and external stakeholders.
14. Willing to travel or attend client meetings when required.
If you are passionate about building business relationships, creating opportunities, and delivering meaningful travel solutions for corporate clients, we’d love to hear from you!
Apply now and grow with us.
