Account Manager

Overview

We are seeking an experienced Account Manager to drive revenue growth and strengthen relationships with existing enterprise clients. The role will involve managing key accounts, identifying upselling and cross-selling opportunities, and developing strategic account plans to maximize client retention and business growth.

Responsibilities

• Manage and grow existing accounts through upselling, cross-selling, and strategic business development.
• Build and maintain strong relationships with key stakeholders, including C-level executives and decision-makers.
• Map account structures and identify key stakeholders to strengthen client relationships and uncover new business opportunities.
• Own the full sales cycle, from identifying opportunities to negotiating contracts and closing deals.
• Develop strategic account expansion plans in collaboration with Customer Success Managers (CSMs).
• Ensure high levels of customer satisfaction and drive long-term client retention.
• Identify opportunities to expand business within existing accounts by understanding client needs and delivering tailored solutions.
• Negotiate commercial terms and contracts to maximize revenue and profitability..

Qualifications

Must-Have Requirements

• Minimum 5 years of experience in enterprise SaaS sales, account management, or a relevant role, particularly within the marketing technology space.
• Strong experience with email marketing and marketing automation solutions.
• Proven experience managing enterprise accounts, closing deals, and driving revenue growth.
• Solid experience using CRM software such as Salesforce, Zoho CRM, or HubSpot.
• Proficiency in Microsoft Office, particularly Excel.
• Strong communication, presentation, negotiation, and relationship-building skills, including the ability to engage C-level stakeholders.
• Proven ability to understand client needs and deliver customer-focused solutions.
• Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.
• Bachelor's degree in Business Administration, Sales, or a related field

Preferred Qualifications

• Previous experience as an Account Manager, Key Account Manager, Sales Account Manager, or Junior Account Manager.
• Experience developing strategic account plans and identifying expansion opportunities within enterprise accounts.
• Experience working with international clients or enterprise-level organizations..

Key Attributes

• Commercially driven, with a focus on revenue growth and account expansion.
• Relationship-oriented, with the ability to build trust and maintain long-term client partnerships.
• Strategic and proactive in identifying new opportunities within existing accounts.
• Strong negotiation and influencing skills, particularly when engaging senior stakeholders.
• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.