Job description for Account Manager at PT. Amalura Multi Dimensi
Scope of Work:
• Serve as the primary point of contact for customers, managing relationships, communications, and expectations.
• Understand customer business requirements and translate them into solution proposals and service recommendations.
• Manage and monitor IT service delivery to ensure service quality, SLA achievement, and customer satisfaction.
• Coordinate incident management, customer escalations, root cause communication, and resolution follow-up.
• Identify service improvement opportunities and recommend technology solutions that deliver business value.
• Prepare and present service reviews, performance reports, and improvement plans to customers.
• Coordinate with internal teams to ensure timely and effective delivery of services and customer requests.
• Manage proposals, quotations, agreements, budgeting activities, invoicing, and other customer-related administrative processes.
Key Requirements:
• Bachelor's degree (S1) from a reputable university, preferably in Information Technology, Information Systems, Computer Science, Engineering, Business Management, or a related field.
• Minimum 2-3 years of experience in IT Service Management, Service Delivery, Account Management, Customer Success, or a related role.
• Proven experience managing customer relationships, stakeholder communications, and service delivery operations.
• Strong ability to gather business requirements and translate them into technical solutions, proposals, and business recommendations.
• Experience managing service incidents, customer escalations, SLA monitoring, and service improvement initiatives.
• Experience preparing and managing customer-facing documents, including proposals, quotations, service reports, and agreements.
• Familiarity with SQL, databases, and software development concepts.
• Presales, Solution Consultant, Technical Consultant, or IT Consulting experience is highly preferred.
• Strong communication, presentation, analytical, problem-solving, and stakeholder management skills.
• Good command of English, both written and spoken.
• Ready to join immediately.
• Willing to sign contract until March 2027 (possible to be extend)
• Willing to work full onsite from Client Office at Pulomas Jakarta
