Job description for Account Manager at PT. Intellinum Technologies Indonesia
## Job Desk
* Manage and maintain relationships with ERP customers.
* Understand customer business needs and recommend suitable ERP solutions.
* Act as the main point of contact for customer inquiries, issues, and escalations.
* Monitor customer satisfaction, ERP adoption, and account health.
* Conduct regular customer reviews and follow up on business requirements.
* Drive customer retention, contract renewals, upselling, and cross-selling opportunities.
* Identify opportunities for additional ERP modules, licenses, services, and solutions.
* Coordinate with Sales, Implementation, Product, Support, and Technical teams to ensure customer success.
* Maintain accurate customer information, activities, opportunities, and forecasts in CRM.
* Prepare account plans, sales forecasts, and customer reports.
* Maintain knowledge of ERP products, business processes, industry trends, and competitors.
## Requirements & Skills
* Bachelor’s degree in Business, IT, Computer Science, Accounting, Management, or a related field.
* Minimum **3–5 years of experience** in Account Management, Sales, Customer Success, or Business Development, preferably in ERP, SaaS, or enterprise software.
* Good understanding of **ERP systems and business processes** such as Finance, Accounting, Sales, Purchasing, Inventory, Manufacturing, or HR.
* Experience managing B2B or enterprise customers.
* Understanding of ERP implementation, onboarding, and post-go-live processes.
* Strong customer relationship management and communication skills.
* Strong negotiation, presentation, and commercial skills.
* Ability to identify customer needs and business opportunities.
* Strong problem-solving and analytical skills.
* Experience using CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
* Proficient in Microsoft Office / Google Workspace.
* Able to work independently and collaborate effectively with cross-functional teams.
* Customer-focused, proactive, organized, and able to manage multiple accounts and priorities.
