Job description for Account Manager at PT. Reka Sinergi Pratama
About the Role
We are looking for a proactive, creative, and target-driven Account Manager to manage and grow our B2B client portfolio in the travel technology industry.
You will be responsible for building strong relationships with travel industry clients, understanding their business needs, supporting the adoption of our booking platform and travel technology solutions, and identifying opportunities for account growth and revenue expansion.
What You'll Do
1. Build and maintain strong relationships with B2B travel clients and key stakeholders.
2. Understand client business needs and provide relevant booking system and travel technology solutions.
3. Manage and grow existing accounts through upselling, cross-selling, renewals, and account development.
4. Monitor system usage, client satisfaction, account performance, and renewal opportunities.
5. Identify new opportunities within existing accounts and support business growth and revenue targets.
6. Conduct client meetings, product presentations, business reviews, and regular account follow-ups.
7. Coordinate with Product, Technology, Operations, and Customer Support teams to address client needs and issues.
8. Follow up on client feedback, technical or operational issues, and ensure timely resolution.
9. Prepare proposals, quotations, presentations, and account reports.
10. Identify opportunities and propose creative solutions and improvements to enhance client experience and account growth.
What We're Looking For
1. Bachelor's degree in Business, Management, Marketing, Information Systems, Tourism, or a related field.
2. Minimum 2 years of experience in Account Management, Sales, Business Development, Customer Success, or related roles.
3. Experience in Travel, OTA, Travel Technology, SaaS, or B2B technology is highly preferred.
4. Strong communication, negotiation, presentation, and relationship management skills.
5. Proactive, creative, target-driven, and initiative-oriented, with a strong sense of ownership.
6. Strong analytical and problem-solving skills with a customer-focused mindset.
7. Comfortable working with technology, digital platforms, and booking systems.
8. Proficient in Microsoft Office; experience with CRM or similar systems is a plus.
9. Good command of Bahasa Indonesia and English, both written and verbal.
10. Willing to attend client meetings or travel when required.
Join our team and grow with us. Apply now!
