Job description for Account Manager Trainee at PT Mitra Mandiri Informatika
About us :
PT Mitra Mandiri Informatika is a leading information technology solutions provider committed to delivering innovative and reliable technology services to businesses across Indonesia. With a focus on customer success and digital transformation, we help organisations leverage technology to achieve their business objectives. Our team comprises dedicated professionals passionate about building long-term partnerships with our clients. We pride ourselves on our customer-centric approach, technical expertise and commitment to excellence. Our mission is to empower businesses through cutting-edge IT solutions and outstanding service delivery.
About the role :
We are seeking an experienced Account Manager to join PT Mitra Mandiri Informatika in Jakarta on a full-time basis. In this pivotal role, you will be responsible for managing and nurturing our key client relationships, ensuring customer satisfaction and driving revenue growth. As an Account Manager, you will serve as the primary point of contact for assigned accounts, developing strategic partnerships and identifying opportunities for business expansion. This position is integral to our sales strategy and directly contributes to the company's success and market presence.
Key responsibilities :
- Manage and maintain relationships with assigned client accounts, ensuring high levels of customer satisfaction and retention
- Identify, develop and pursue new business opportunities within existing and new accounts
- Prepare and present sales proposals, quotations and product demonstrations tailored to client needs
- Monitor account performance, track sales metrics and work towards achieving or exceeding assigned targets and KPIs
- Conduct regular account reviews and strategic planning sessions with key clients to understand their evolving business needs
- Coordinate with internal teams including sales, marketing, product and delivery to ensure seamless service delivery and client success
- Gather and analyse customer feedback to identify areas for improvement and inform product or service enhancements
- Maintain accurate records of all client interactions, contracts and transactions in the CRM system
- Prepare regular reports and forecasts on account activity, pipeline development and revenue projections
What we're looking for :
- 3+ years of proven experience in account management, sales or client relationship management roles
- Strong track record of achieving or exceeding sales targets and revenue goals
- Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships
- Demonstrated ability to identify client needs and present appropriate solutions
- Proficiency in CRM software and Microsoft Office applications
- Strong organisational and time management skills with the ability to prioritise multiple accounts effectively
- Problem-solving mindset with a customer-centric approach
- Fluency in Indonesian and English (both written and verbal)
- Bachelor's degree in Business, Sales, Marketing or a related field (or equivalent professional experience)
- Willingness to travel occasionally to meet with clients and attend industry events
- Experience handling Banking, Government, Priority, Corporate, or Strategic Accounts will be an advantage
