Job description for Account Manager Staff at PT Tik Star Media Indonesia
🚀 We’re Expanding Our Team!
As part of our continuous growth, we are looking for a proactive and detail-oriented Account Manager to join our team. If you enjoy managing client relationships, optimizing campaign performance, and driving business results — this role could be a great fit for you.
In this role, you will be responsible for maintaining strong relationships with brands, ensuring campaign success, and maximizing revenue growth through ongoing collaboration and performance optimization.
Job Description (Account Manager)
- Manage and maintain relationships with existing clients/brands to ensure long-term partnership
- Act as the main point of contact for clients in handling campaigns and ongoing projects
- Monitor and optimize campaign performance (traffic, conversion, GMV, ROI)
- Identify opportunities for upselling and cross-selling to maximize client revenue
- Collaborate with internal teams (operations, creator, ads, etc.) to ensure smooth execution
- Provide regular reporting and insights to clients regarding campaign performance
- Ensure client satisfaction by addressing issues, feedback, and improvement areas
- Manage multiple accounts simultaneously while maintaining service quality
- Support achievement of revenue and GMV targets from existing account
Job Specification (Requirements)
- Minimum 1–3 years of experience in Account Management, Client Success, or related roles (agency background is a plus)
- Strong communication and relationship management skills
- Experience in handling clients and managing multiple projects simultaneously
- Data-driven mindset with the ability to analyze campaign performance (GMV, conversion, etc.)
- Strong problem-solving and critical thinking skills
- Ability to identify business opportunities from existing clients (upsell & growth)
- Detail-oriented, organized, and able to work in a fast-paced environment
- Familiar with digital marketing / performance marketing (TikTok, ads, influencer, etc.) is a plus
- Target-oriented and responsible for client performance & retention
