Job description for Account Manager (Agency) at PT Karsa Omni Teknologi Adicipta
we’re looking for an Account Manager whose superpower is farming.
You know that the real value of a client relationship begins after the ink is dry. You won’t be chasing cold leads; instead, you’ll nurture our existing portfolio, uncover hidden opportunities for expansion, and become a trusted advisor who helps clients grow alongside our cloud, data, and AI solutions. If you measure your success by Net Revenue Retention (NRR), client satisfaction, and the depth of your partnerships, this is your kind of challenge.
This is a hybrid role based in West Jakarta, where your strategic care directly drives sustainable, compounding growth.
What You’ll Do:
✅ Own and grow a dedicated portfolio of existing mid-market and enterprise accounts
✅ Drive retention, upselling, and cross-selling of our technology solutions (cloud, data, AI)
✅ Identify "white-space" opportunities within current accounts and partner with Solutions Architects to build compelling proposals
✅ Track account health metrics, product usage data, and revenue growth using CRM tools
✅ Advocate for the client internally, bringing their feedback to shape our product and service offerings
Who You Are:
✅ 2–3+ years in Account Management, Customer Success, or Farming Sales, ideally in B2B tech, SaaS, cloud, or IT services
✅ Proven track record of growing existing accounts (e.g., consistently achieving >100% Net Revenue Retention)
✅ Exceptional relationship-builder: you know how to navigate from technical users to C-level economic buyers
✅ Conceptual understanding of tech solutions (cloud infrastructure, data platforms, AI) to speak credibly and add value
✅ Proficient in CRM tools (Salesforce, HubSpot) and data-driven account planning
✅ Fluent in English — written and spoken (Bahasa Indonesia is a strong plus for local context)
✅ Empathetic, strategic, and genuinely invested in your clients' long-term success
