Job description for Account & Project Manager at Smart Parents Network
Company Description
Smart Parents Network is an advertising agency focused on the development of family influencers in Indonesia, including mom influencers, dad influencers, and kids influencers. With a total of 12,000 influencer members within our network, we are confident in our ability to be part of the solution for brands to achieve their various objectives.
Job Responsibilities:
- Serve as the primary point of contact post-sale, ensuring a smooth transition from sales to execution.
- Analyze client performance to identify gaps and pitch strategic add-ons that drive both client success and company revenue.
- Oversee daily operations of Account and Project teams, ensuring deliverables meet the highest quality standards and timelines.
- Set clear KPIs, monitor progress, and conduct regular performance reviews for all team members.
- Act as the final gatekeeper for all deliverables and the primary escalation point for complex client issues or internal conflicts.
- Strategically delegate assignments based on team capacity to maximize productivity and prevent burnout.
- Actively identify and resolve operational gaps between internal teams to ensure seamless communication and workflow efficiency.
- Proactively develop and implement long-term strategies for team development, process optimization, and departmental scaling to ensure the team's sustainability and the company's competitive edge.
- Continuously evaluate current company workflows and propose innovative solutions or tools to enhance productivity and service quality.
- Lead the team through project shifts or organizational changes with a proactive mindset, ensuring morale remains high and objectives stay aligned with the company’s vision.
Job Requirement :
- Bachelor’s Degree in Business, Marketing, Communications, or a related field.
- Minimum 5 years of experience in a Digital Agency, KOL Agency, or Media Advertising environment.
- Proven track record (min. 2 years) in a leadership or managerial role, specifically overseeing Account and Project teams.
- Demonstrated ability to manage, mentor, and develop a team of account executives and project coordinators to achieve high-performance results.
- Experience in setting departmental KPIs, conducting formal performance reviews, and providing constructive feedback to foster professional growth.
- Proven track record of success in handling high-profile clients, maintaining long-term accounts, and delivering campaigns that consistently meet or exceed client expectations.
- Strong ability to navigate difficult client conversations and lead complex negotiations to reach mutually beneficial agreements.
- Proven ability to not only retain key accounts but also grow them through strategic service expansions and successful campaign renewals.
- Fluent in English and Indonesian, with the ability to "command a room" during high-level presentations.
- Willingness to work on-site (WFO) and available to join ASAP
