Job description for Academic Operation at Golden English Course
We are looking for a Academic Operations to support the daily operations of our teachers, classes, and learning programs at Golden English. In this role, you will work closely with teachers, branch teams, and the Academic Operations team to make sure classes and teacher-related operations run smoothly, accurately, and on time.
Responsibilities:
- Manage daily class operations and ensure all operational needs are properly addressed.
- Coordinate class schedules, teacher assignments, and operational requirements.
- Communicate and follow up with teachers regarding schedules, tasks, and class-related information.
- Coordinate with relevant teams to ensure teacher and class-related operational processes run effectively.
- Support teachers in addressing administrative and operational needs.
- Maintain and update teacher, class, and operational data accurately.
- Handle administrative tasks and ensure all required documentation is complete.
- Monitor and follow up on operational issues until they are resolved.
- Prepare daily, weekly, and monthly operational reports.
- Coordinate with relevant teams when operational issues require further action.
- Support the Talent Operations team in maintaining smooth and consistent teacher operations.
Requirements:
- Minimum D3/S1, preferably in Administration, Management, Human Resources, Education, or a related field.
- 1–2 years of experience in administration, operations, education, HR, or a similar role.
- English proficiency at a minimum A2–B1 level is preferred.
- Strong attention to detail and data accuracy.
- Good communication and coordination skills.
- Able to respond quickly and effectively to operational requests.
- Able to handle multiple tasks and work with deadlines.
- Proactive and comfortable with follow-up and problem solving.
- Familiar with Google Workspace and other administrative tools.
- Experience working with teachers, education operations, or scheduling is a plus.
What We’re Looking For:
Someone who is organized, responsive, detail-oriented, and comfortable working in a fast-paced operational environment. You should be able to manage routine administrative work while also taking ownership when operational issues arise.
