Job description for 3PL Warehouse Logistics Specialist at POP MART (Vietnam)
I. Responsibilities
1. 3PL Management & Process Control
- As the representative of Party A (the client), serve as the primary point of contact with the 3PL warehousing team.
- Lead the implementation of in-warehouse business processes for both 2B (bulk outbound, stock transfers, consolidated procurement inbound) and 2C (e-commerce order picking, verification, packing, and dispatch) scenarios.
- Develop standardized operating procedures (SOPs) to ensure compliant, efficient processes that meet Party A’s business requirements.
2. Inventory & Fulfillment Management
- Manage the inventory of the third-party warehouse entrusted by Party A.
- Monitor inventory dynamics of good, damaged, and slow-moving stock across 2B and 2C scenarios.
- Organize regular physical counts, reconcile inventory data between Party A’s systems and the 3PL WMS, and handle shrinkage, overage, and inventory discrepancies to maintain an inventory accuracy of ≥ 99.9%.
- Coordinate 2B bulk deliveries and 2C order fulfillment timeliness, with strict control over mis-shipment, omission, and damage rates.
3. Business Communication & Collaboration
- Demonstrate strong business communication skills.
- Liaise with the 3PL account lead to negotiate warehousing service standards, fee settlement, and exception handling.
- Maintain a sound partnership, promptly communicate Party A’s requirements, and drive vendor implementation.
- Collaborate with Party A’s internal Procurement, Sales, Operations, and Customer Service teams to synchronize warehousing progress and resolve cross-department issues, ensuring a smooth supply chain.
4. Cost Management
- Maintain a strong cost-management mindset.
- Optimize 2B and 2C in-warehouse workflows; allocate third-party warehousing resources (labor, consumables, and space) appropriately; and control warehousing operating costs (labor, consumables, space occupancy, etc.).
- Propose cost optimization initiatives to reduce Party A’s outsourced warehousing spend.
5. Team & Compliance Management
- Supervise the 3PL warehouse team’s day-to-day operations; deliver business training and performance reviews to enhance team capability and efficiency.
- Implement the safety management systems of Party A and the third-party warehouse, identify safety hazards, ensure safe and compliant 2B/2C in-warehouse operations, and eliminate safety incidents.
6. Data Review & Optimization
- Operate Party A’s systems and the 3PL WMS/ERP systems proficiently; enter and verify operational data.
- Produce daily, weekly, and monthly warehouse operations reports (covering 2B/2C volumes, inventory, costs, and exceptions).
- Use data reviews to optimize operating strategies and improve warehousing service quality and efficiency.
7. Exception Handling
- Respond rapidly to all types of exceptions in 2B and 2C operations (e.g., order exceptions, inventory discrepancies, delivery delays, damage disputes).
- Coordinate the 3PL and Party A’s relevant departments to resolve issues properly, ensure closed-loop resolution, and minimize losses.
II. Qualifications
1. Education
- Associate degree or above (Majors in Logistics Management, Supply Chain Management, Warehouse Management, International Trade, or related disciplines preferred)
2. Experience
- 3+ years of warehouse management experience.
- Core requirement: familiarity with the full range of in-warehouse workflows for both 2B and 2C.
- Candidates with experience managing 3PL warehousing from the client (Party A) side are preferred.
- E-commerce, FMCG, or manufacturing 2B+2C warehousing operations experience is a plus.
3. Professional Skills
- Proficient in 2B and 2C in-warehouse workflows; able to develop standardized operating procedures and drive 3PL adoption.
- Skilled in WMS, ERP, and other warehouse management systems; advanced Excel (pivot tables, functions, data statistics, and cost analysis) with strong data sensitivity.
- Clear cost-management thinking; able to identify warehousing cost optimization opportunities and develop sound cost control plans.
- Familiar with warehouse safety management and goods storage standards; able to handle operational exceptions in 2B/2C business efficiently.
4. Communication & Management Skills
- Excellent business communication skills; adept at liaising with the 3PL and Party A’s internal departments, accurately conveying requirements, negotiating issues, and driving implementation.
- Strong team management and organizational coordination skills; able to effectively supervise and manage the third-party warehouse team and improve operational efficiency.
5. Core Attributes
- Strong cost-consciousness and sense of responsibility; detail-oriented and rigorous with a strong sense of goal ownership.
- Able to work under pressure and adapt to monthly stock takes and peak-season overtime.
- Maintain a Party A perspective: managing third-party warehousing service quality and costs from the client’s standpoint.
6. Other Requirements
- Basic Chinese/ English reading and writing skills preferred (for 2B/2C business and liaison with overseas suppliers).
- Professional warehousing certifications are a plus.
