PT. Haidilao Indonesia Restaurants

Haidilao Hotpot primarily serves Sichuan-style hotpot while incorporating elements from other styles of hotpot. Its top priority is ensuring customer satisfaction by providing the best service and the best food. The company has played a vibrant role in the food industry and has successfully created an authentic hotpot brand by merging Sichuan cuisine culture with the flavors of Sichuan. The company values innovation and encourages personalized service. The management embraces the philosophy of 'hands change fate' and creates an equitable environment for each employee. It also implements human-centered and affectionate management practices to promote the value of its employees.

1. Customer Satisfaction: Haidilao places a strong emphasis on ensuring that customers have a memorable dining experience. They are known for providing various services like free snacks, manicures, and entertainment options while customers wait for their table.
2. Innovation: The company values innovation in both its menu offerings and services. They continuously introduce new hotpot flavors and dishes to keep their menu fresh and exciting.
3. Employee Welfare: Haidilao is known for its employee-centric approach. They provide extensive training to their staff and offer competitive wages and benefits. The "hands change fate" philosophy promotes upward mobility within the company.
4. Culture Fusion: Haidilao successfully merges the traditional Sichuan hotpot culture with a modern, customer-centric approach. This fusion has been a key part of their success.
5. Personalized Service: They encourage personalized service and make an effort to cater to the individual preferences of their customers.
6. Affection Management: The company practices "affection management," which involves caring for and appreciating their employees. This approach aims to promote a positive work environment and employee loyalty.
7. Equity and Inclusion: Haidilao strives to create an equitable and inclusive environment for all employees, regardless of their background or position within the company.
8. Value Promotion: They actively promote the value and potential of their employees, providing opportunities for growth and development.